Refund policy

90 days to decide. Your money back if they’re not for you.

We pay the return postage. And if anything goes wrong in the first three years, you get a brand-new complete set, posted before you send the old one back.

Last updated 21 October 2026

90days

At home, on your terms

Counted from the day your complete set arrives, not the day you order.

Money back*

Any reason at all

A change of mind counts, and we pay the return postage.

3years

Brand-new, not repaired

A fault means a brand-new complete set, posted before you send the old one back.

The 90-day trial

Your 90 days start the day your complete set is delivered. Not the day you order, and not the day we post it, so the wait never eats into your trial.

If they are not right for you, for any reason, send them back inside those 90 days for your money back. A change of mind counts. You do not have to explain, and we pay the return postage.

One piece of advice rather than a rule: give them a fair go. Ears usually take a couple of weeks to get used to hearing detail again.

Sending them back

Tell us, any time within the 90 days.Call 0485 028 699 or email hello@clarionhearingaids.com with your name and order number.
We send you a prepaid return label.Pack both hearing aids, the charging case and the cable, attach the label and drop the parcel at your local post office. It costs you nothing.
You get your money back.*Once your complete set is back with us, the refund goes to the way you paid: card, Apple Pay, Google Pay, PayPal, Afterpay or Zip.

What comes back to you

One complete setYour money back, to the way you paid.

If you bought two complete setsReturn one complete set or both. You get your money back for each complete set you return.

If something is wrong with them

Arrived damaged, or not working? Tell us and we send a brand-new complete set, with the freight paid both ways. That is covered from the first day.

A fault within three years of delivery means a brand-new complete set. Not a repair, and not a refurbished unit. Call or email and your replacement goes out by Express Post. There is no charge to make a claim.

Advance replacement

You are never without them.

We post your brand-new complete set first, with a prepaid return label in the box.
Your new set arrives. Nothing goes back until it does.
Then you send the faulty set back, using the prepaid label.

Every complete set comes with a signed Certificate of Warranty showing your serial numbers, the day your complete set arrived and the day the warranty runs to. The warranty runs from the same delivery date as the trial, and keeps going after the 90 days end.

See the Certificate of WarrantyPDF

What the warranty does not cover

Physical damage, and water or moisture damage
Misuse, or unauthorised repair
Loss or theft
Consumables that wear out in normal use: ear tips, wax guards and cleaning tools. Just ask and we replace them free.

Changing or cancelling an order

If your complete set has not been posted yet, call or email and we will change the order or cancel it. Orders placed before 2pm AEST usually leave North Wollongong the same day, so the sooner the better.

If it has already been posted, nothing is lost. Once it arrives, the 90-day trial covers a change of mind in full.

Try first: $500 today

Try first is a way to pay, not a different price. You pay $500 when you order and the $1,118 balance after you have worn them at home: $1,618 in total, the same as paying in full. There is no fee to use it and no late fee.

Pay $500 today.Choose Try first in your cart. Your complete set leaves by Express Post, the same as any order.
Wear them at home for 14 days.Counted from the day your complete set is delivered.
Keeping them?On day 14 we email your invoice for the $1,118 balance. Pay it within 7 days, by card, Apple Pay, Google Pay or PayPal.
Not keeping them?*Tell us before the invoice is due. We send a prepaid return label, and you get your money back.

What you pay, and when

When you order$500

On the invoice$1,118, emailed 14 days after delivery and due 7 days later

In total$1,618, the same as paying in full

The 90-day trial still applies. It runs from the day they arrive. If you pay the balance and change your mind later, you can still send them back inside the 90 days.

If the invoice passes its due date, we will get in touch. You can pay it, or send your complete set back with the prepaid label for your money back. If you do neither, the balance stays owing to Clarion.

The 3-year warranty and advance replacement start the day they arrive, the same as any order. Try first is for one complete set per order, delivered to an address in Australia.

Your rights under the law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The 90-day trial and the 3-year warranty are extra promises from us. They sit on top of these rights and never replace them.

Talk to us

Call or email, whichever suits you.

Call 0485 028 699 Email us

Clarion is run by Michael Tuck, ABN 24 669 389 835, North Wollongong NSW 2500.

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The fine print

* Refunds. A $238 sanitisation fee is taken from every refund for a returned set, to cover sanitising the returned hearing aids. It does not apply when a set is faulty: your rights under the Australian Consumer Law are never reduced. Your refund is guaranteed. Return postage is on us. Once you post your set, it can take up to 2 weeks to reach us. After it arrives, please allow up to 5 weeks for your refund to be processed and returned to the way you paid (card, Apple Pay, Google Pay, PayPal, Afterpay or Zip). These timeframes apply to returns under the 90-day trial and don’t affect your rights under the Australian Consumer Law.

Price lock. Orders placed before 9 October 2026 keep the family price lock they were sold with.